VPNJK Help Center

VPNJK does not require an email address. Create an account with a username and password. Save both before you begin, and avoid reusing passwords from other sites. After signing in to the user dashboard, check your plan status and remaining data in the account overview, then go to the client section to get the app and subscription. You must be signed in and have an active plan to access the client and subscription; direct public download links are not available on marketing pages. If you can't sign in, check your keyboard input, letter case, and any spaces copied along with your credentials. Don't create multiple accounts as a workaround, since that can split orders and subscriptions across accounts.

Sign in to your dashboard and copy the current subscription link from the subscription section. In your client, open subscription or configuration management, select your existing VPNJK subscription, and use the update or refresh option. Then check that the route list loads correctly. If the link in your dashboard has changed, edit the existing subscription URL or remove the old configuration and import the current link. Refreshing an outdated URL won't replace a link that is no longer valid. After updating, check your selected route and proxy mode again. Your subscription link contains account authorization details, so protect it like a password. Don't post it in public chats or screenshots, or submit it to an unfamiliar conversion website.

VPNJK supports unlimited devices online at the same time, so changing devices doesn't require a different plan. Sign in to your dashboard on Windows, macOS, iOS, Android, or Linux, follow the instructions for that platform to get the client and subscription, and import them. Unlimited devices means there's no device limit on simultaneous connections; it doesn't mean unlimited data. All devices using the same account draw from that account's plan allowance. For household use, consider each device's needs and keep your account details secure. If you stop using an old device, remove its subscription configuration to avoid further data use or leaving authorization details on the device.

First, sign in to your dashboard and confirm your account has an active plan. Make sure you copied the subscription link, not the dashboard URL or a route name. Paste the full link, noting that chat apps may truncate it or add extra spaces. In your client's subscription management page, check the update result and any error message. A download failure and a configuration parsing error need different fixes. For a download failure, check whether your local network can reach the dashboard. For a parsing error, check that the client and import method are compatible. If no routes appear, keep the error message and submit a ticket describing your platform and steps. Don't include the full subscription link.

A connected status usually means the client has enabled its configuration; it doesn't confirm that a particular website is reachable. Pause the proxy and check that you can browse on your local network, then reconnect and test another route. Next, check whether the client's system proxy or network takeover feature is enabled, whether your browser has a separate proxy configured, and whether other network tools are running on your device. If regular websites work but a specific site doesn't, note its domain and the exact error so you can distinguish a route connection issue from a restriction imposed by the site itself. Change one setting at a time and record the result; don't change the route, mode, and DNS settings all at once.

Apps handle network traffic in different ways. A browser may follow the system proxy, while some apps use their own connection methods or are set to connect directly by client rules. Check the client's current mode, app-level routing settings, and rules for the target domain, then review the connection log to see which exit the app actually used. If your client offers a network takeover feature, follow its instructions to enable it and check that the system has granted the required permissions. Feature names and controls aren't universal across platforms. After making changes, quit and reopen the app. If the issue persists, submit the app name, platform, and error details so support can determine whether it's a rules issue or a server-side limitation.

First, use a browser to confirm you can sign in to your VPNJK dashboard, then copy the subscription URL again. If the client needs the current proxy to download the subscription but that configuration is no longer working, follow the client's instructions to update over your local network so the old configuration doesn't block the request. Also check that your device's date and time are correct and that you aren't waiting on a network sign-in page. If the error occurs during parsing after the download completes, check the import format and client compatibility instead of repeatedly switching networks. When submitting a ticket, say whether the failure occurred during download or parsing, and include a screenshot with authorization details obscured.

Check whether disconnections tend to happen after your device sleeps, switches networks, or sends the app to the background. If so, review the system's background activity restrictions, battery settings, and network permissions for the client, then reconnect. If it also disconnects while your device is in the foreground, update the subscription and compare routes on the same network. If needed, try another local network to see whether the issue changes. Running multiple proxy tools at once can cause conflicts, so keep only the client you're testing open. Note when the problem occurs, the route name, your platform, and any error message; these details are more useful than simply saying the connection drops often.

Check your local network first, compare routes next, and change settings only as a last resort. Pause background downloads that use data, then compare loading on routes in the same region using the same device and target website at similar times. You can compare IEPL dedicated routes with other route types, but a dedicated route name doesn't guarantee a particular speed on every local network. If switching routes helps, keep the route that works. If all routes are slow, check your local network and device. When contacting support, include the affected website, time of day, and routes you've tried instead of sending a speed-test screenshot without context.

Route types describe connection paths; the name alone doesn't determine your experience. IEPL dedicated routes are worth comparing first for sustained connections. Relayed routes connect to the destination region through an intermediate path, while direct routes depend more directly on the path from your local network to the exit. VPNJK covers 100+ countries with 220+ routes. Choose based on your destination, typical usage times, and tests with the apps you use. For browsing, check whether pages load consistently; for calls or remote work, focus on connection stability. Keep a primary and backup route for your regular use. Refer to the current details in your dashboard, and don't assume every route in the list offers the same capabilities.

Not necessarily. AI tools and streaming services may check the exit region, account region, sign-in environment, and their own service rules. Network connectivity and account eligibility are separate issues. First confirm that the service is available in your selected region, then test a route in that region without switching regions repeatedly. If the site opens but shows an account restriction or region notice, check the platform's guidance rather than repeatedly refreshing your subscription. VPNJK doesn't guarantee access to every platform on every route. You can include the platform name and error text in a support ticket, but don't share its password, session details, or other account authorization information.

Latency measures the round-trip time for a request. It isn't the same as download speed and doesn't directly predict how quickly a website will load. Route status is only a guide when choosing a route; actual performance also depends on your local network, the destination server, how the app connects, and the time of day. To compare routes, use the same device and content, minimize background activity, and check whether the app loads normally. Don't rank routes by a single status value or treat an indicative status as a promise about your connection. If only one site is slow, note its domain. If all apps are slow, start by checking your local network and client settings.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packs: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data packs last until used and never expire. If you use the service regularly and your monthly needs are fairly consistent, compare the monthly plan allowances. If your usage is occasional or spread out, consider a data pack. Before choosing, check your current plan and remaining data. Unlimited devices doesn't mean unlimited data, and data packs don't replenish monthly. Your dashboard shows your current plan and order details; see the plans page for full billing information.

Monthly plan data resets each month on the date you activated the plan, not at the start of each calendar month. Check your plan status, remaining data, and relevant dates in your dashboard before deciding whether to change plans. For an upgrade partway through the cycle, the price difference is prorated for the remaining days; it isn't simply an additional full billing period. Review the order and change details shown in your dashboard and confirm the plan you want before proceeding. If a date doesn't match your expectations, keep the order record and ask support to check it through a ticket. Data packs last until used and never expire, unlike monthly plans, which reset each month. Check which billing type you have before comparing them.

VPNJK supports Alipay, WeChat Pay, and USDT. Start the payment process from the plans and orders section of your dashboard, and follow the instructions shown for your current order. If your plan status hasn't updated after payment, check the order status in your dashboard, refresh the account overview, and confirm that the order you paid for belongs to the account you're signed in to. Don't pay again just because the page hasn't updated yet, and don't create another account to look for the original order. If you still can't verify the status, submit a ticket with the order ID, payment method, payment result, and time. Obscure unrelated account details in screenshots. Don't post payment receipts in public comments or group chats.

VPNJK offers a 14-day refund policy. See the refund section of the Terms of Service for eligibility details. To request a refund, sign in to your dashboard, open the ticket section, explain your request, and include the order ID and payment method needed to verify it. If you're also having connection issues, you can add your platform, route name, and error message, but don't treat troubleshooting details as a refund request. State clearly what you want support to handle. Keep the ticket record and add any follow-up details to the same ticket rather than splitting them across requests. This page doesn't promise a specific processing time; check the ticket response for the outcome and any further information needed.